Return and Refunds

At TRIBOD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, and original components (if applicable).
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Personal care or hygiene products that have been opened or used
Final sale or clearance items

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

Your order number
A description of the problem
Clear photos of the item and its packaging

We will review your request and, if approved, arrange a replacement, refund, or other appropriate resolution.

4. How to Start a Return

To request a return, please contact our customer support team before sending any item back.

Please include:

Your full name
Order number
Reason for the return

Our support team will provide return instructions if your request is approved.

Contact Information

TRIBOD LLC

30 N Gould St, Ste R

Sheridan, WY 82801

United States

Email: tribod.us@gmail.com

Website: www.gettribod.com

5. Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is the result of our error.

7. Exchanges

We only replace items if they are defective, damaged, or you received the wrong item.

If you need an exchange, please contact us using the information below.

8. Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been processed or shipped, it cannot be canceled. In such cases, you may request a return after delivery if the item qualifies under this policy.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving concerns promptly and fairly.

10. Contact Us

If you have any questions about this Returns & Refund Policy, please contact us:

TRIBOD LLC